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Unified Communications as a Service (UCaaS)

Unified communication is the new normal for whichever model you are working on.

Businesses rely on technology to communicate with colleagues and customers regardless of their working location.

Enjoy audio conferencing with colleagues on different continents, jumping succinctly between collaboration tools, video conferencing and instant messaging.

Conventional phone systems are a thing of the past, and we look to our productivity suite solutions to allow us to keep in touch with the rest of the world.

Unified Communications (UC) refers to the way different forms of communication tools in the digital workforce interact and collaborate. By unifying phone calls, web conferencing, SMS and email, users are able to share and access data and collaborate in real time.

The right unified communications solution can take business processes to the next level.

Improve on collaboration, boost productivity, increase mobility and enhance the user experience.

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Unified Communications, often abbreviated simply as UC, refers to the way different forms of communication tools in the digital workforce interact and collaborate. By unifying phone calls, web conferencing, SMS, and email, among others, users are able to share and access data and collaborate in real-time. Whether a large enterprise or small business, the right unified communications solution can take business processes to the next level. Improve on collaboration, boost productivity, increase mobility and enhance the user experience.

Hosted Unified Communications Services

Remote working and hybrid working are more prevalent than ever.

Cloud services now provide the tools needed to deliver unified communications solutions.

North West IT understand the need for a robust Unified Communications approach, delivering against the organisation’s needs whilst maximising the benefits of investments already made in technologies like Google Voice, Microsoft Teams, 8x8, and NFON.

It is also important to think about the connectivity that enables access to business-critical data and infrastructure in any location. In the modern workplace, both services are intertwined, requiring consideration of other business-critical applications that use the same infrastructure.

What may appear as simple instant messaging enables powerful remote working capabilities for staff to collaborate using screen sharing and make conference calls with enabled call recording.

Digital transformation and a correctly provisioned unified communications platform should be able to provide cost savings and improved business continuity by leveraging cloud infrastructure.

Many organisations already have access to the essential tools to facilitate Unified Communications.
Our specialist teams can work with you and your organisation, as your service provider, to understand the organisation’s needs and requirements.

Brochure Downloads

Managed Services

A selection of our it support services include
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Desktop-as-a-Service

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Unified Comms

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Proactive Monitoring

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Google Workspace

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Microsoft 365

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Microsoft Azure

Moving to North West IT

It’s as easy as 1 – 2 – 3
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We carry our full ITA (IT Audit) to ensure we support all your IT needs. Once we have agreed on the ITA we then move your account into our Service Desk so that they and help support you!
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Our service desk falls into three main areas, Reactive, Proactive and Maintenance. When something isn’t working, this is a reactive incident. Proactive requests are routine procedures like setting up new staff or acquiring more licenses etc., and Maintenance tasks include antivirus and backups.
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IT doesn’t sleep and is constantly evolving, and we like to help our customers evolve with it. This is why we don’t just stop at support, we proactively work with our clients to plan a road map of current challenges, and together we overcome them and plan future IT needs.

Why North West IT?

Much more than ‘just another Managed Service Provider...’

North West IT Services & Solutions are totally different because...

We ‘Keep IT Simple’.

We don’t use IT jargon...

...you tell us what you need, and we listen and respond to your requirements with simple and affordable options.

We offer clear monthly payments and real life engineers who want to resolve your case (the first time round!)

So, let’s Keep IT Simple and make us your first call!

If you would like to talk to us about our support and services, feel free to call us today on 0161 518 5566.
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Want to know more?

North West IT Services & Solutions aims to Keep IT simple for all our clients, making sure you get the most out of your IT without the worry and hassle!

Our proven capability of delivering robust, cost-effective IT transformation projects, along with our mature, security-focused managed support solutions make us an ideal long-term IT partner to your business and ideally placed to provide the services you need.

If you would like to talk to us about our support and services, feel free to call us today on 0161 518 5566.
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Accomplish your IT today

Are you looking to change your IT support provider?

We have solutions which manage everything and provide additional support. There’s no commitment, pressure or obligation in just finding out what we do!
0161 518 5566
Bartle House, Oxford Court, Manchester, M2 3WQ
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